❌ Order Cancellation Policy – Veroz LTD

We understand that plans change — here’s everything you need to know about canceling your order.

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🔁 How Can I Cancel an Order?

You can cancel your order within 24 hours directly from your order confirmation email.
Just scroll to the “Changed Your Mind?” section and follow the instructions.

If it’s been more than 24 hours, please contact us at support@veroz.co — we’ll do our best to help with an alternative solution if possible.

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🔄 I Accidentally Canceled My Order. Can I Resume It?

If you canceled your order but still want it, the fastest solution is to place a new order through our website.
Need help? Reach out to us at support@veroz.co — we’re happy to assist!

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📧 I Canceled My Order, but I’m Not Sure It Went Through. Can You Confirm?

If you used the cancellation link in your confirmation email, you should have received a confirmation email shortly after.

Didn’t get one? No problem. Just email support@veroz.co with your original order number (e.g., #1234), and we’ll confirm the status for you.

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🧾 I Don’t See an Option to Cancel My Order – What Should I Do?

If your order contains a gift card or certain custom items, the self-cancellation option may not appear.
In this case, contact us at support@veroz.co as soon as possible with your order number and cancellation request.

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📞 Contact Us

📧 Email: support@veroz.co
📞 Phone: +44 7577 322469
📍 Address: Veroz LTD, 60 Heaton Moor Road, Stockport, England, SK4 4NZ
🆔 Company Number: 14363963
🕘 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
📩 We aim to respond to all inquiries within 24 hours.